In today's dynamic business environment, companies are increasingly pressured to stand out not just in terms of profit margins but also through innovative workplace strategies. Consequently, optimizing operational processes while accommodating diverse preferences of employees and customers has become increasingly crucial.

Recognizing and addressing employee preferences, such as flexible working hours and tasks tailored to their skill level and abilities, not only enhances job satisfaction and productivity but also fosters a more harmonious work environment. Similarly, considering customer preferences, such as service within desired time windows, can significantly enhance service quality and overall satisfaction levels. Meeting these objectives requires sophisticated planning and decision-support tools.

This project explores innovative solutions to identify and integrate diverse preferences into workforce and route planning. Specifically, we will investigate the influence of incorporating employee preferences spanning i.e., task types, work areas, and equitable workload distribution, ensuring optimal resource allocation. These approaches will be explored across various sectors, including last-mile delivery and the complex field of home health care routing and scheduling.

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